FAQ
You.cept is a knowledge marketplace where experts can share their expertise with those seeking guidance. We started as a 1:1 online coaching platform, but there is more to come
- Experts – Individuals with valuable knowledge who want to share their expertise.
- Knowledge Seekers – Individuals, businesses, or organizations looking for advisory services related to business, projects, careers, and more.
How It Works
You.cept empowers individuals, businesses, and organizations to seamlessly book calls with experts.
- For Experts: Apply to become an expert and connect with those seeking your expertise.
- For Knowledge Seekers: Find the right expert, check their availability, and book a call effortlessly.
With You.cept’s built-in scheduling system and video calling feature, interactions between experts and knowledge seekers are smooth and hassle-free.
- Choose an expert
- Use the You.cept booking system to schedule a call
- Pay comfortably online
- Get ready for your session
You can choose from three session types:
- 30 minutes
- 45 minutes
- 60 minutes
Once you select a time slot, you will be prompted to complete your payment online securely. We partner with Stripe.
Prices vary by expert, with a minimum rate of $50 per hour.
Is there any cost to join You.cept?
No, You.cept is free to use. There will be only a 5 USD Service Charge on each booking. This will be used to maintain and grow You.cept
How can I ensure the expert can answer my questions?
During booking, there is a note field where you can describe your questions or challenges in advance. This helps ensure an efficient and productive conversation.
What if I am not satisfied with the session?
We take customer satisfaction seriously. If you are unhappy with your session, please report the issue to support@youcept.com, and we will work on a resolution.
Yes, you can cancel your session:
- More than 48 hours before the session – Full refund.
- Within 48 hours of the session – 35% of the total amount will be charged as a cancellation fee.
For Experts
How do I become an expert on You.cept?
- We take our quality verification very serious. Apply on our platform by providing required information for verification.
- If approved, set up your profile and describe your offerings in more detail.
- Once your profile is complete, you will be listed and ready to receive bookings.
How much should I charge for my sessions?
We recommend a competitive rate between $50 and $250 per hour, but ultimately, you set your own rates. Add a 15% mark up on top of your rate as this will be charged per transaction
How do I set up my availability?
You.cept provides a scheduling system that allows you to set your availability for the next three months. You can also create special slots as needed.
We partner with Stripe to handle payments. Once a customer books a session with you, payments are processed through Stripe. For security purposes, the amount will be held and paid out on a weekly basis.
Can I bring my own customers to You.cept?
Yes! You are welcome to bring your existing clients to You.cept and manage your bookings through our platform.
What do I need to get started?
All you need is your expertise. Apply on our platform, tell us about your knowledge and offerings, set up your profile, and start receiving bookings.
Experts can cancel a session at any time, but if they cancel within 48 hours of the session, they will be charged a 10% penalty from the transaction amount
Is there any cost to join You.cept?
No, You.cept is free to use. There will be only a transaction fee of 15% of your take rate. This will be used to maintain and grow the You.cept platform.
