Effective Date: January 1, 2025
Welcome to You.cept! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
1. Who We Are
You.cept is an online marketplace that connects individuals seeking coaching or expert advice (Users) with professionals (Coaches). Our company is based in Switzerland, and we comply with the General Data Protection Regulation (GDPR) and Swiss data protection laws.
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
- 📧 Email: support@youcept.com
- 📍 Company Location: Switzerland
2. What Data We Collect
We collect and process the following types of personal data:
A. Account Information
- Name
- Email address
- Phone number
- Profile information (such as expertise, biography, and certifications for Coaches)
B. Transaction & Payment Information
- Payment method details (processed securely by Stripe; we do not store your credit card information)
- Payment history and invoices
C. Usage Data & Technical Information
- Login activity and IP address
- Device and browser type
- Platform interactions (session history, bookings, messages)
D. Communications & Support
- Messages sent through the platform
- Customer support inquiries
E. Cookies & Tracking Data
We use cookies and similar tracking technologies to enhance your experience (see Section 7).
3. Legal Basis for Processing Data (GDPR Compliance)
We process your personal data only when we have a legal basis to do so. These include:
- Contractual Necessity – To provide the You.cept service (e.g., processing bookings and payments).
- Legitimate Interest – To improve our platform, prevent fraud, and provide customer support.
- Legal Obligation – To comply with tax laws and regulatory requirements.
- Consent – When you agree to marketing communications or optional data collection.
4. How We Use Your Data
We use your personal data for the following purposes:
- To provide and manage our services (e.g., account setup, session bookings, payments).
- To improve our platform (analyzing trends, fixing bugs, enhancing features).
- To ensure security (prevent fraud, enforce Terms of Service).
- To process payments via Stripe (we do not store your payment details).
- To comply with legal obligations (tax, accounting, and law enforcement requests).
We do not sell your personal data.
5. How We Share Your Data
We keep your data only for as long as necessary:
- Payment providers (e.g., Stripe) – for processing payments securely.
- Hosting and IT providers – to ensure platform functionality and security.
- Legal authorities – if required by law or to protect our rights.
All third-party partners comply with GDPR and Swiss data protection laws.
6. Data Retention
We only share your personal data with trusted third parties when necessary, including:
- Account Data – As long as your account is active.
- Transaction Data – Retained for tax and regulatory compliance (minimum 10 years, per Swiss law).
- Messages & Support Data – Retained for up to 2 years unless required for legal purposes.
- Cookies & Tracking Data – See Section 7 for retention details.
When your data is no longer needed, we securely delete or anonymize it.
7. Cookies & Tracking Technologies
We use cookies to enhance user experience. You can manage your cookie preferences at any time.
Types of Cookies We Use:
- Essential Cookies – Required for platform functionality (cannot be disabled).
- Analytics Cookies – Help us improve the platform (optional).
- Marketing Cookies – Used for targeted advertising (only with your consent).
You can disable non-essential cookies in your browser settings.
8. Your Rights Under GDPR & Swiss Law
As a user, you have the following rights:
- Right to Access – Request a copy of your personal data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure ("Right to Be Forgotten") – Request deletion of your data.
- Right to Restrict Processing – Limit how we process your data.
- Right to Object – Stop certain types of data processing (e.g., marketing).
- Right to Data Portability – Receive your data in a structured format.
- Right to Withdraw Consent – Revoke consent at any time (e.g., for marketing emails).
To exercise your rights, contact us at support@youcept.com. We respond within 30 days as required by GDPR.
9. Data Security Measures
We take data protection seriously and implement the following security measures:
Types of Cookies We Use:
- Encryption – Protects sensitive data (e.g., passwords, payments).
- Access Controls – Limits data access to authorized personnel only.
- Regular Security Audits – Ensures compliance with best practices.
If a data breach occurs, we will notify affected users and relevant authorities within 72 hours, as required by GDPR.
10. International Data Transfers
Since our platform operates globally, your data may be processed outside Switzerland (e.g., cloud storage providers in the EU or US). We ensure adequate protection through:
- EU-U.S. Data Privacy Framework (if applicable).
- Standard Contractual Clauses (SCCs) for international transfers.
11. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices—please review their privacy policies before sharing your data.
12. Changes to This Privacy Policy
We may update this policy from time to time. If significant changes occur, we will notify users via email or platform notification.
13. Contact Information
For any privacy-related questions or concerns, contact us at:
- 📧 Email: support@youcept.com
- 📍 Address: Switzerland
By using You.cept, you confirm that you have read, understood, and agreed to this Privacy Policy.